Your Rights as a Client
DelMar Behavioral Health & Recovery LLC believes that clients should be treated with dignity, respect, and consideration throughout their interactions with behavioral health services.
Client rights may vary depending on the service, setting, jurisdiction, and applicable law. The following information provides a general overview and does not replace any formal rights notice provided to a client.
Right to Respectful Treatment
Clients have the right to be treated with dignity, courtesy, and respect.
Clients should be able to communicate their concerns and participate in discussions about their care without unnecessary intimidation or disrespect.
Right to Information
Clients have the right to receive appropriate information about the services being considered or provided to them.
Information may include, as applicable:
- Nature of services
- General treatment approach
- Expected administrative processes
- Financial responsibilities
- Available appointment formats
- Relevant policies
- Important limitations or requirements
Right to Participate in Care
Clients should have an opportunity to participate in decisions concerning their care to the extent appropriate for the service and circumstances.
Questions about treatment, recommendations, or available options are encouraged.
Right to Privacy
Clients have rights concerning the privacy and confidentiality of their health information, subject to applicable law and recognized exceptions.
Clients should review DelMar’s Notice of Privacy Practices for additional information.
Right to Appropriate Confidentiality
Information shared in connection with behavioral health services should be handled according to applicable privacy and confidentiality requirements.
Clients should use appropriate secure systems when communicating protected health information.
Right to Ask Questions
Clients may ask questions about their services, policies, financial responsibilities, appointments, privacy, or other relevant administrative matters.
Right to Raise Concerns
Clients have the right to raise concerns or grievances regarding their experience with DelMar through the applicable complaint or grievance process.
Right to Information About Financial Responsibilities
Clients should receive appropriate information about applicable fees, payment responsibilities, insurance participation, cancellation policies, and other financial matters.
Where applicable, clients may also have rights relating to Good Faith Estimates.
Right to Request Appropriate Records
Clients may have rights concerning access to certain records or health information, subject to applicable law and applicable limitations.
Requests should be submitted through the appropriate process.
Right to Accessible Services
DelMar is committed to supporting accessibility and reasonable access to website information and applicable services.
Individuals who experience an accessibility barrier are encouraged to contact DelMar so the concern can be addressed appropriately.
Right to Nondiscrimination
Clients should be treated respectfully and without unlawful discrimination.
DelMar’s Nondiscrimination Notice provides additional information about this commitment.
Questions About Your Rights
If you have questions about client rights or need information about the appropriate process for raising a concern, contact:
DelMar Behavioral Health & Recovery LLC
Delaware Location: Newark, DE
Maryland Location: Lanham, MD
New Jersey Location: Pennsville, NJ